Effective Date: March 18, 2024
Thank you for shopping at apextiremart.com, operated by Apex Tire Mart. We want you to be completely satisfied with your purchase, and we strive to make the returns and refunds process as simple and straightforward as possible. Please read the following policy carefully to understand your rights and obligations when returning products purchased from our website.
- Eligibility for Returns:
- You may return any physical product purchased from Apex Tire Mart within 30 days from the date of delivery, subject to the conditions outlined in this policy.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Initiating a Return:
- To initiate a return, please contact our customer support team at info@apextiremart.com within the 30-day return period. Please include your order number and the reason for the return in your email.
- Our customer support team will provide you with a return authorization number (RMA) and instructions on how to return the product.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part.
- We recommend using a trackable shipping method and insuring the package to ensure safe return delivery.
- Refunds:
- Once we receive the returned product and verify its eligibility, we will process a refund to the original method of payment within 7 business days.
- Refunds will be issued for the purchase price of the product, excluding any original shipping charges or return shipping costs.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately at info@apextiremart.com. We will arrange for a replacement or refund, including any associated return shipping costs.
- Non-Returnable Items:
- Certain products are not eligible for return, including:
- Products that have been used, installed, or modified.
- Custom or special order products.
- Products marked as final sale or clearance.
- Certain products are not eligible for return, including:
- Contact Us:
- If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at info@apextiremart.com or write to us at: Apex Tire Mart 8301 Lakeview Pkwy Ste 111-162 Rowlett, Texas, 75088
We value your business and strive to provide excellent customer service. Thank you for shopping at Apex Tire Mart!
